Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination, usually ranging from 3 to 7 business days.
How do I return my order?
You can return your items within 14 days of receipt. Products must be in their original, unworn condition with all tags and packaging intact. Please use our online portal to initiate a return.
How do I find my correct size?
Our footwear often fits slightly large. We recommend consulting the specific size guide on each product page or sizing down if you are between sizes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment methods like iDEAL and Klarna.
Are your products sustainably made?
We are committed to quality and ethical craftsmanship. Our products are handmade in Portugal using premium materials sourced from top-tier European tanneries.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your shipment's progress.